Privacy Policy

Last Updated: January 2025

Equitum Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name and contact information (email address, phone number)
Organization/company name and address
Job title and professional information
Project requirements and specifications
Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages viewed and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested information
To process proposals and quotes
To deliver ICT solutions and services
To communicate project updates and service information
To improve our website and service offerings
To comply with legal obligations and government regulations
To protect against fraud and unauthorized activities

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
ISO 27001 certified information security management systems
Regular security assessments and audits
Access controls and authentication mechanisms
Employee confidentiality agreements
Secure data storage facilities

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist in our operations (e.g., hosting providers, payment processors)
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for legitimate business purposes. Project-related data may be retained for up to 7 years to comply with government procurement and audit requirements.

6. Your Rights

Under applicable data protection laws (including Kenya's Data Protection Act, 2019), you have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Portability: Request transfer of your data to another organization
Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us at: privacy@equitum.ltd

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionalities.

Types of Cookies We Use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage (Google Analytics)
Functional Cookies: Remember your preferences and settings

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Kenya where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Compliance

Equitum Limited complies with:

Kenya Data Protection Act, 2019
ISO 27001 Information Security Standards
General Data Protection Regulation (GDPR) principles for EU clients
Government of Kenya cybersecurity regulations

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Equitum Limited
Data Protection Officer
Uniafric House, Koinange Street, Nairobi, Kenya
Email: privacy@equitum.ltd
Phone: +254 110 000 888

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